FAQ

Welcome to the FAQ area of hififorsale.com's AudiophileCandy. Here you should find all the answers to your questions. If however there is something we have missed please do not hesitate to email: theteam@hififorsale.com and we will respond just as soon as we can. Our company policies and principles are here to help you, and in no way do they affect your statutory rights.

Orders

Is it safe to place orders on line with AudiophileCandy?
How do I order?
How do I change or delete items in my cart?
How do I checkout once I've completed my shopping?
What methods of payment does AudiophileCandy accept?
Ordering offline
Ordering by email
Your cancellation rights
Shipping costs & details
Handling complaints
Protecting your privacy
Looking for an accessory?
Customer support & service
Wait! I need more help

Advertising Online

Placing an advert online
Advert guidelines
What kind of thing am I allowed to advertise on Hififorsale.com's FreeAds site?
What should I do if I spot an advert online which is outside the parameters of this web site?
Buying Hi-Fi accessories online

Online Auction

Is it safe to place orders on line with AudiophileCandy?

We believe that every transaction you make on our web site will be 100% safe, because we've incorporated industry-standard SSL encryption technology to all of our order pages. We are confident that your payment and address details are safe.

Secure Socket Layer technology keeps all of your information, including credit card number, name, address, and phone number encrypted so that it cannot be read while travelling over the Internet.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Currently all of our customers have safely shopped with 'www.audiophilecandy.com' without credit card fraud, so when you shop with us, you can rest assured that your information will be kept safe.

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How do I order?

To make ordering easy we have set up your own shopping cart. This can be accessed at any time by clicking on the shopping cart icon at the top right of all of all of our pages. This virtual cart travels with you throughout our entire web site. When you see something you can't live without, simply click on the "add to cart" button located at the right and bottom of each page. The page will reload and add your desired item to your shopping cart. You may continue to browse around the site, adding products to your cart whenever you like.

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How do I change or delete items in my cart?

At any time in your shopping process you can simply access your cart and delete items. Click on the shopping cart icon at the top right of every page, this will take you to a page where you will be presented with a screen detailing the contents of your shopping cart. You can change the quantity of each item, or delete the item from your cart. To delete an item simply type ‘0’ as the quantity. To return to shopping select any of the buttons at the top of the page, or select a category from the drop down site areas menu.

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How do I checkout once I've completed my shopping?

When you finish, press the "Checkout" button at the bottom of the shopping cart screen. Simply follow the instructions. When the order is complete, you'll be given a notice that your order has been placed. If we have any problems with your order we will contact you the same day that you place your order.

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What methods of payment does AudiophileCandy accept?

‘AudiophileCandy’ currently accepts Visa, MasterCard, Visa Delta, Switch and Solo. Remember, your credit card information is encrypted with Secure Socket Layer Technology as it travels over the Internet to keep it safe and secure.

For those who wish to place an order offline, we accept personal cheques, money orders and postal orders. Sorry, we do not offer C.O.D. Please note AudiophileCandy is a subdivision of hififorsale.com Ltd, an easy way to advertise your Hi-Fi online completely free of charge, therefore cheques should be made payable to hififorsale.com Ltd.

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Ordering offline

For those who prefer to place their order offline, you can contact our sales team, call: 0870 2412469. You can also fax your order to us 24 hours a day: 01256 398 060.

For those who wish to mail in or fax their orders, please compile your products using our online shopping cart system. Just walk through the online order process and when you reach the final step, print the screen and mail it to us along with your payment method.

Mail your order to:

hififorsale.com Ltd's AudiophileCandy
Stoken Farm
Steventon
BASINGSTOKE
RG25 3BD
United Kingdom

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Ordering by email

You may email your completed order to us at theteam@hififorsale.com. We do not recommend you include your credit card information in the e-mail, as it will not be secure. Instead, please include a daytime telephone number where our staff can reach you to confirm your payment method.

Please do not email us orders with any attached files, such as Word or WordPerfect.

Please do not email orders to us that you will pay for by cheque or money order. Instead we ask you to mail those completed orders to us with the included payment.

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Your cancellation rights

As part of our code of practice and in accordance with the Which? Web Trader 'Code of Practice' hififorsale.com Ltd operate a cancellation policy.

Most traders give customers the right to cancel within 7 working days, without the customer giving a reason. Here at hififorsale.com Ltd, we go one step further, we allow you to cancel, 'period'. We do not allocate time scales, whether its one day, one week, one month or one year, if we have not delivered your goods to you, you can cancel, no questions asked.

Please note as a standard we endeavour to deliver your goods within 24 hours, if you decide to cancel your order once it has been received we will require you to pay return postage. We also advise that a certificate of posting is obtained or better still items are sent by a recorded service. For a full refund goods must arrive back to us in the condition they were sent.

If we cannot fulfil your order and deliver it to you the following day we will back order it for you. You will not be charged until your order is ready to be sent, and you may cancel your order at any time.

If you require further assistance with our 'cancellation policy' please email the team@hififorsale.com.

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Shipping costs & details

All orders placed online will be shipped at a cost of £1.75 per first item and 75 pence thereafter. We also offer a courier service at a fixed rate of £9.00. This is a 24 hour service. All goods shipped from our warehouse are 100% guaranteed, so if you have any problems at all please let us know as soon as possible. We do however reserve the right not to exchange goods after 3 weeks from your purchase date.

Overseas customers will be charged £4 for the first item and an additional £2 thereafter for all subsequent items, in the case of small products. An 'International Signed For' service can usually be offered for an additional £5. Overseas customers will be advised of the postage cost for large/heavy items if they differ from this.

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Handling complaints

If for any reason you have a complaint about our service or the products you have received please let us know, we will advise you within 24 hours of our progress, as well as letting you know how we plan to resolve any problems. We aim to be fair, confidential, effective, easy to use, and fast in the way we deal with your problems. From the moment you sendd us a complaint

For complaints or problems of any nature please contact help@hififorsale.com or call 0870 241 2469, between 9am and 6pm Monday to Friday.

If you have a complaint or a problem not only will we will give you a timescale for resolving the dispute but also keep you informed about the progress.

We take complaints and problems very seriously, we aim to learn from them, so we can continually improve upon the service we offer you, our customer.

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Protecting your privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. We do not sell or pass on any of your information to third parties. The type of information we will collect about you includes:

• Your name
• Address
• Phone number
• email address
• Credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing or calling us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site in order to improve the level of service your receive from us.

If you have any concerns over our 'privacy policy' please feel free to email: peter@hififorsale.com

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Looking for an accessory?

If you cannot find a product you read about or you saw, let us know and we'll do our best to track it down for you. You will be under no obligation to buy anything we find for you but you can be assured we guarantee all of the accessories we stock are at extremely competitive prices

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Customer support & service

If for any reason you require customer support or have any questions concerning our policies or the services we offer please feel free to call our customer support line on 0870 2412469 9am to 6pm Monday to Friday, calls are charged at national rate.

You can also contact us by mail at the following address:

hififorsale.com
16 Plantagenet House
Kingsclere Park
Kingsclere
Berkshire
RG20 4SW
United Kingdom

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Wait! I need more help

If you require further assistance, please send us an email and we'll respond as quickly as possible.

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Advertising Online

Placing an advert online

We've tried to make it very simple to advertise with us. To place adverts you must first become a member. Once you've become a member you will be able to edit or delete your own adverts via our site 24 hours a day 365 days a year.

If you have further questions about this, please email theteam@hififorsale.com.

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Advert guidelines

When placing an advert on hififorsale.com, there are a number of things which will help to sell your product. Firstly, make sure you spell the Manufacturer and Product Name correctly. Anyone searching for 'Sony' will only be presented with adverts where this word appears. If you mispelled it as 'Sonu' in your advert, a search would not find your advert. Correct punctuation is also good, as it makes the advert easier to read.

Choose your category carefully. This will mean that a 'category icon' is displayed next to your advert.

Make sure you include the 'RRP' and the 'Sale Price', both with the '£' sign included (e.g. '£399.95').

To use the 'Image URL' feature, you will need to have your own url (for example, with someone like freeola.com). Once you have uploaded the image to your domain, you will need to type the full URL into the text box.
For example: 'http://www.mydomain.co.uk/images/myimage.jpg').
The image will need to be either a JPEG or a GIF. It will need to be 72dpi and exactly 250 pixels wide and 150 pixels high. The image will appear dynamically on the Advert Information page.

Please note: misuse of this feature will result in account suspension.

For the description, include at least 3 or 4 selling points. Again, correct punctuation and spelling is good. You may have up to 400 characters for the description. Remember that spaces and punctuation count as characters.

For the taster, you may have up to 100 characters. The taster is designed to be a 'hook' to make web visitors click on the 'More Info' button to bring you ever closer to the sale of your product. The taster can be a shortened version of the description, or it can be a catchy strap line - the choice is yours.

When placing an advert on hififorsale.com or buying a product from an advert placed upon hififorsale.com the user does so at their own risk. hififorsale.com does not accept any responsibility for the advertisers claims or the integrity of the adverts placed.

If you have further questions about this, please email theteam@hififorsale.com.

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What kind of thing am I allowed to advertise on Hififorsale.com's FreeAds site?

The FreeAds site is basically for members of the public to sell their old hi-fi and AV equipment (and place 'Wanted' adverts). Aside from registered dealers whose adverts appear in the 'Dealer Ads' section, traders are prevented from advertising.

Adverts should advertise hi-fi and AV components only. They should contain full details of the item for sale (or wanted) including the price. They should not link to third party auction / selling sites.

If you have further questions about this, please email theteam@hififorsale.com.

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What should I do if I spot an advert online which is outside the parameters of this web site?

If you spot an advert which is outside the parameters mentioned above, then we would appreciate your vigilance in reporting this matter. If you write to theteam@hififorsale.com with the advert number and the advertisers email address, then we will be able to deal with the matter more promptly.

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Buying Hi-Fi accessories online

Hififorsale.com have now set up a dedicated web site for the sale of audio accessories. This site offers the best selection of class leading audio products from around the world. Each page is protected using industry standard SSL 128 bit encryption technology.
Visit www.audiophilecandy.com now.

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Online Auction

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I am already a member of AudiophileCandy / AudiophileSounds / HiFiForSale Freeads, do I have to signup again?

No, but you will need to login and supply your card details before you may place bids. This is quite simply so that we can charge you if you win a lot item.

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How do I place an item in the auction?

At the moment, only dealers (through Hififorsale) can place items into auctions. We are planning to allow members of the public to enter lots into auctions at some time in the future.

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